1. Data Controller
Filbet PH is the data controller responsible for the personal information processed through this platform. We operate under a valid PAGCOR (Philippine Amusement and Gaming Corporation) licence and comply with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and applicable National Privacy Commission (NPC) issuances.
Any questions about how Filbet PH handles your data may be directed to our data protection officer at the email address listed in Section 12. We take your privacy seriously — not because the law requires it, but because our players deserve to know exactly where their information goes.
2. Data We Collect
Filbet PH collects personal information in three main ways: information you provide directly, information generated by your activity on the platform, and information from trusted third parties.
Information you provide
- Full legal name, date of birth, nationality, and gender during registration
- Valid Philippine mobile number and email address
- Home address and proof of residence when verification is required
- Government-issued identification documents (e.g., UMID, PhilSys ID, passport, driver's licence)
- Payment details such as GCash number, Maya wallet, bank account, or card information used to deposit or withdraw
- Source-of-funds information when required by PAGCOR or anti-money-laundering obligations
- Communications you send to the Filbet PH support team, including live chat transcripts and emails
Information generated by your activity
- Login timestamps, session duration, device type, browser version, and operating system
- IP address and geolocation data at the time of access
- Bet history, game rounds, stake amounts, odds accepted, and outcomes
- Deposit and withdrawal records, transaction timestamps, and payment statuses
- Bonus activations, wagering progress, and cashback calculations
- Responsible gaming settings, deposit limits, and self-exclusion status
Information from third parties
- Identity verification results from accredited third-party KYC services
- Payment confirmation data from GCash, Maya, InstaPay, PESONet, and bank partners
- Anti-fraud screening results from services used to protect Filbet PH players
| Category |
Examples |
Collected by |
| Identity | Name, DOB, government ID | Registration & KYC |
| Contact | Mobile, email, address | Registration |
| Financial | GCash no., bank account, transactions | Deposit & withdrawal |
| Technical | IP, device, browser, session logs | Platform automatically |
| Behavioural | Bet history, game play, bonuses | Platform automatically |
| Communications | Support chat, emails | Support interactions |
Filbet PH uses secure, encrypted connections for every player interaction — from registration to payout.
3. How We Use Your Data
Every piece of information held by Filbet PH has a specific purpose. We do not process data without a legitimate reason.
- Account management: creating, verifying, maintaining, and closing your Filbet PH account.
- Payment processing: accepting deposits, settling winnings, and processing withdrawal requests through GCash, Maya, and other approved channels.
- Identity and age verification: confirming that you are at least 21 years old and legally permitted to use the platform under PAGCOR requirements.
- Legal and regulatory compliance: meeting Anti-Money Laundering Act (AMLA), PAGCOR reporting, NPC registration, and other applicable obligations.
- Fraud prevention and security: detecting unusual login patterns, suspicious transactions, multi-accounting, and other activity that may harm players or the platform.
- Customer support: responding to queries, resolving disputes, investigating bet settlements, and improving the support experience.
- Promotions and bonuses: administering and tracking eligibility for Filbet PH offers when you have opted in or claimed a promotion.
- Platform improvement: analysing aggregated, anonymised data to improve game performance, payment speed, and the overall Filbet PH experience.
- Responsible gaming: monitoring for signs of problem gambling and applying the controls you set, such as deposit limits or self-exclusion.
- Marketing communications: sending promotional messages by email, SMS, or push notification — only with your explicit consent and always with an easy opt-out.
4. Legal Basis for Processing
Filbet PH relies on one or more of the following legal bases for each processing activity, consistent with RA 10173:
- Contractual necessity: processing required to open and manage your Filbet PH account, accept bets, and make payments.
- Legal obligation: identity verification, AMLA transaction reporting, age confirmation, and PAGCOR licence compliance.
- Legitimate interests: fraud prevention, platform security, and aggregate analytics — always balanced against player rights and not overriding fundamental freedoms.
- Consent: marketing communications and optional data uses, which you can withdraw at any time without affecting your account or betting activity.
5. Sharing and Disclosure
Filbet PH does not sell, rent, or trade your personal information. We share data only in limited circumstances:
- PAGCOR and regulators: mandatory reporting of player activity, compliance checks, and licence audits.
- AMLA-covered transactions: reports required by the Anti-Money Laundering Council (AMLC) or other competent Philippine authorities.
- Payment processors: GCash, Maya, GrabPay, Coins.ph, banks, and card networks — strictly limited to data required to complete a specific transaction.
- KYC and fraud-screening providers: accredited identity verification and risk management services operating under their own PDPA-equivalent frameworks.
- Platform technology partners: hosting, security, analytics, and customer support tools used to operate Filbet PH — bound by data processing agreements.
- Law enforcement: when required by a valid court order, subpoena, or applicable Philippine law.
All third parties engaged by Filbet PH are contractually required to handle your data securely and only for the specified purpose. We do not permit partners to use player data for their own commercial purposes.
6. Retention Periods
Filbet PH keeps personal data only as long as necessary for the purpose it was collected, or as required by applicable regulations.
- Active account data: retained while your account is open and for a reasonable period after closure to resolve disputes.
- Transaction and betting records: retained for a minimum of five years to meet AMLA and PAGCOR obligations — even after account closure.
- KYC documents: retained for the period required by PAGCOR and NPC guidelines from the date of submission or last use.
- Support communications: retained for up to three years to support dispute resolution and quality review.
- Marketing consent logs: retained for the duration of your consent and at least one year after withdrawal for compliance records.
- Technical logs: typically retained for 90 days for security monitoring, after which they are deleted or anonymised.
After the applicable retention period, data is securely deleted or anonymised so it can no longer be linked to you.
Every Filbet PH account is protected by encrypted storage, session-based access controls, and ongoing fraud monitoring.
7. Security Measures
Protecting your data is a technical and organisational priority at Filbet PH. We implement layered security controls to guard against unauthorised access, data loss, and misuse.
Technical controls
- 256-bit TLS encryption on all connections between your device and Filbet PH servers
- Password hashing using industry-standard algorithms — plaintext passwords are never stored
- Multi-factor authentication options for login and high-value withdrawal requests
- Automated anomaly detection for suspicious login attempts and transaction patterns
- Secure, isolated storage environments for identity documents and financial records
- Regular penetration testing and vulnerability assessments by independent security teams
Organisational controls
- Role-based access control — staff access only the data needed for their specific function
- Privacy and security training for all Filbet PH team members who handle personal data
- Data breach response procedures aligned with NPC notification requirements
- Vendor due diligence and data processing agreements with all third-party partners
Despite robust controls, no online platform can guarantee absolute security. If you suspect unauthorised access to your Filbet PH account, contact support immediately so we can investigate and help protect your account.
8. Cookies and Tracking Technologies
Filbet PH uses cookies and similar technologies to maintain your session, remember preferences, analyse platform usage, and detect fraud. Cookies are small text files stored on your device.
- Essential cookies: required for login sessions, navigation, and payment processes. These cannot be disabled without breaking core functionality.
- Analytics cookies: help us understand which features Filbet PH players use most, so we can improve performance and content.
- Security cookies: detect and prevent bot activity, brute-force login attempts, and cross-site request forgery.
- Preference cookies: remember your language, odds format, and display settings between sessions.
You may manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using Filbet PH, though some features may work less smoothly. We do not use cookies to serve advertising from third-party ad networks.
9. Your Privacy Rights Under Philippine Law
The Data Privacy Act of 2012 grants you meaningful rights over your personal information. Filbet PH respects and facilitates all of these rights. Contact our data protection team at the address in Section 12 to make a request.
1
Right to Access
Request a copy of the personal data Filbet PH holds about you and learn how it is being used.
2
Right to Rectification
Ask us to correct inaccurate or incomplete information in your Filbet PH account or records.
3
Right to Erasure
Request deletion of your data when it is no longer needed, subject to legal retention requirements.
4
Right to Object
Object to processing based on legitimate interests or opt out of direct marketing at any time.
5
Right to Data Portability
Receive your personal data in a structured, machine-readable format for transfer to another service.
6
Right to File a Complaint
Lodge a complaint with the National Privacy Commission (NPC) if you believe your rights have been violated.
Filbet PH will respond to valid data rights requests within 15 business days. We may ask for identity confirmation before processing a request to protect against unauthorised access to your account information.
10. Minors and Age Verification
Filbet PH is strictly for players aged 21 and above. We do not knowingly collect personal information from anyone under this age. Age verification is performed during registration and may be supplemented by document checks at any point.
If we become aware that a minor has accessed the platform or submitted personal data, the account will be suspended immediately, all transactions reviewed, and the data deleted as required. Parents or guardians who believe a minor has accessed Filbet PH should contact support without delay.
11. Changes to This Privacy Policy
Filbet PH may update this Privacy Policy to reflect changes in law, PAGCOR requirements, platform features, or internal practices. When material changes are made, we will update the date shown at the top of this page and, where appropriate, notify registered players by email or in-platform message.
Continued use of Filbet PH after an updated policy takes effect means you accept the revised terms. If you disagree with changes, you should stop using the platform and contact support to discuss your account options.
12. Data Protection Contact
For privacy questions, data rights requests, or concerns about how Filbet PH processes your personal information, contact our data protection team:
- Email: support@filbetph.app
- Subject line: Data Privacy Request – [your registered email or player ID]
- Response time: within 15 business days of receiving a complete, verified request
If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. The NPC is the independent government body responsible for enforcing RA 10173.
